Frequently Asked Questions
Orders
I received the wrong item
If you have received the wrong item, we’re sorry for the mistake. If you have an account you are able to request the right item by locating the My Account page, selecting the appropriate order and then clicking Request Return. Please select the reason for your request as ‘Received the wong item’ and then click "Request return". Please As we do not accept returns you will not be required to ship the item back to us. We will ship the correct item to you once your request has been processed.
I am missing items in my order
If you are missing items in your order, we’re sorry for the mistake. Please contact the vendor you made your purchase from outlining the issue. The missing items should then be shipped to you.
I received damaged items in my order
If you have received damaged items in your order, we’re sorry for that. Please contact the vendor you made your purchase from outlining the issue and if possible please include a photo. Most vendors will not cover responsibility for an item that has been packed appropriately. If your vendor is not willing to replace your item, we suggest getting in touch with the postage handler regarding your concerns.
Can I change the shipping address for my order?
If you need to change your shipping address after a purchase, please contact the vendor as soon as possible with your order number and the new address. If it has not already been shipped the vendor may be able to change the shipping address.
Can I modify my order after I’ve placed it?
If you want to modify your order after a purchase, please contact the vendor as soon as possible with your order number and your request. It is up to the vendor to decide if they can accommodate your request.
Delivery
Is In-store Pickup available?
Yes, if the seller of your item provides an In-store Pickup option, you will find this choice available during the checkout process. To utilise this service, please choose 'Pick up' from the delivery options at checkout.
My package says delivered but I didn’t receive it
Sometimes tracking information can be inaccurate, and packages are marked as delivered before they actually arrive. Your package may be delivered within a few days. While you wait you can check to see if the package was delivered to your neighbours and check in with your post office to see if they have any more information. If you don’t receive your order in a couple days, please contact the vendor for further help.
My order hasn’t been delivered
Each vendor will have their own time allocated to processing your order. Once it has been shipped an email should be sent to you with the tracking number of your package. You can check the status of your delivery by searching for the tracking number with the appropriate shipping provider. Please contact the vendor if you have not received an email confirming shipment of your order.
When will my order be shipped?
Each vendor will have their own order processing times. Please refer to the vendor’s shop page or contact the vendor directly.
How do I track the delivery of my order
You can track the delivery of your order using your tracking number. Once the Vendor has posted your item you will receive an email confirming your order has been shipped. You can enter your tracking number into the appropriate delivery handlers tracking page. Please note it can take some time after your item has been posted for information to show up on your tracking number.
Delivery is expensive?
Yes, no need to worry, we have some suggestions to assist you.
- We offer free deliveries for purchases exceeding $400, with a maximum cap of $1000.
- Consolidate all your grocery orders with a single vendor to streamline parcel fulfillment from a centralized location, ultimately this will minimize delivery fees.
- Optimize product searches by filtering to vendors nearest to your delivery address. This might lead to significant reductions in delivery costs.
- Stay informed about discounts and coupons applicable during checkout by subscribing to our email list.
What countries do you ship to?
Presently we only ship within Australia however in the near future we will be shipping worldwide.
Returns & Refunds
I changed my mind. Can I return my item?
We do not accept returns as our products are of a perishable nature. It is left to the vendor to decide if they will accept refunds or exchange requests and for what reasons. Please see the vendor's store page or contact them for more information.
My item is damaged. Can I get a refund?
If you have received damaged items in your order, we’re sorry for that. Please contact the vendor you made your purchase from outlining the issue and if possible please include a photo. Most vendors will not cover responsibility for an item that has been packed appropriately. If your vendor is not willing to replace your item, we suggest getting in touch with the postage handler regarding your concerns.
How long does a refund take?
Refunds that have been approved are typically received within 10 business days from the date the refund request was approved.
Technical
I’m having trouble signing into my account
If you have forgotten your username or are unable to access your account please email us at info@allfoodsafrica.com with your issue and we will endeavour to help you.